FAQs
If you don't find the issue you're concerned about, please feel free to contact our customer service team through the [Contact Us] page and we will provide you with support in a timely manner.
Are your cigars sourced reliably?
Yes. All our products come from official channels of world-renowned brands and are stored and shipped in a constant temperature and humidity environment to ensure they are in the best condition when they arrive.
How long does it take to ship the order?
All orders placed within the United States before the afternoon cutoff on weekdays will ship the same day. International orders typically take 24–72 hours to process, with shipping times varying depending on the destination.
Do you accept returns or exchanges?
Customers in the United States may request a return or exchange according to our Return and Exchange Policy. International orders are generally not eligible for returns due to customs and logistics restrictions. (Please refer to [Return Policy])
How do I track my order?
After the order is shipped, we will send you the logistics tracking number via email, and you can directly click the link to view it in real time.