FAQs

Yes. All our products come from authorized channels of globally renowned brands and are stored and shipped under constant temperature and humidity conditions to ensure they arrive in optimal condition.

All orders placed within the United States before the afternoon cutoff on weekdays will ship the same day. International orders typically take 24–72 hours to process, with shipping times varying depending on the destination.

Customers in the United States may request a return or exchange according to our Return and Exchange Policy. International orders are generally not eligible for returns due to customs and logistics restrictions. (Please refer to [Return Policy])

After the order is shipped, we will send you the logistics tracking number via email, and you can directly click the link to view it in real time.