Privacy Policy

PandaCigar operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Service"). PandaCigar is powered by Shopify, which enables us to provide you with the Service. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make purchases or other transactions through the Service, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read this Privacy Policy and understand how your information will be collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that can identify you or another person, or that can reasonably be linked to you or another person. Personal information does not include anonymously collected or de-identified information, meaning information that cannot be identified or reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from that information, based on how you use the Services, the country/region you are located in, and as permitted or required by applicable law:

• Contact Information includes your name, address, billing address, delivery address, telephone number, and email address.
• Financial Information includes credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment methods, payment confirmations, and other payment details.
• Account Information includes your username, password, security questions, preferences, and general settings.
• Transaction information includes items you browsed, added to your shopping cart, added to your wish list, or purchased, returned, exchanged, or canceled, as well as historical transaction records.
• Contact records include information you provide when you contact us, such as when you send a customer support query.
• Device Information includes information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage Information includes information about your use of the Service, including how and when you use or browse the Service.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, access or use the Services, contact us, or otherwise provide us with personal information;
• Automatically collected through the Service, including information collected from your device when you use our products or services or visit our website, and information obtained through the use of cookies and similar technologies;
• From our service providers , including when we engage them to provide specific technology and collect or process your personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or the services you use, we may use your personal information for the following purposes:

• Providing, customizing, and improving the Service. We use your personal information to provide the Service, including fulfilling our contract with you; processing payments; fulfilling orders; remembering your preferences and product interests; sending you account-related notifications; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipping; facilitating any returns or exchanges; enabling review submissions; and personalizing your shopping experience, such as recommending products related to your purchase history. This may include using your personal information to better customize and improve the Service.
• Marketing and Advertising We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional information by email, text message, or postal mail, and displaying online advertisements for products or services on the Service or other websites based on items you previously purchased or added to your shopping cart and your other activity on the Service.
• Security and Fraud Prevention We use your personal information to verify your account; provide a secure payment and shopping experience; detect, investigate, or take action regarding possible fraudulent, illegal, dangerous, or malicious activity; protect public safety; and maintain the security of our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password, or other access details with others.
• Contacting you We use your personal information to provide you with customer support, respond to your needs, provide efficient service, and maintain our business relationship.
• Legal Reasons We use your personal information to comply with applicable laws or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to address or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes within the scope of this Privacy Policy. Such circumstances may include:

• To Shopify, vendors, and other third parties who provide services on our behalf, such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping.
• To business and marketing partners to provide marketing services and serve ads to you. For example, we work with third-party services through Shopify to enable personalized advertising based on your online activities across different merchants and websites. Our business and marketing partners use your information in accordance with their respective privacy statements. Depending on your country, you may have the right to request that we stop sharing your information for targeted advertising and marketing based on your online activities across different merchants and websites.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as for product shipping or through your use of social media widgets or login integrations.
• Disclosures within our affiliated companies or corporate group.
• In connection with business transactions such as mergers or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Service, our rights, the rights of our users, or others.

Relationship with Shopify

The Service is hosted by Shopify, which collects and processes personal information about your visits and use of the Service to provide you with and improve the Service. Information you submit to the Service will be transferred to and shared with Shopify and third parties, which may be located outside of your country, to provide you with and improve the Service. Additionally, to help protect, grow, and improve our business, we use certain Shopify enhancements that incorporate data and information from your interactions with our store, other merchants, and Shopify. To provide these enhancements, Shopify may use personal information we collect about your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for the purposes described above. For more information about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy . Depending on your country, you may be able to exercise certain rights regarding your personal information here : Shopify Privacy Portal Link .

Third-Party Websites and Links

The Service may provide links to websites or other online platforms operated by third parties. If you visit these websites that we are not affiliated with or controlled by, please be sure to review their privacy and security policies and other terms of service. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information on them. Information you provide on public or semi-public platforms, including information you share on third-party social networking platforms, may be viewed by other users of the Service and/or users of these third-party platforms, and we or third parties are not restricted in our use of such information. Our provision of such links does not constitute an endorsement of the content of such platforms or their owners or operators, unless otherwise stated in the Service.

Children's Data

This service is not intended for children, and we do not knowingly collect any personal information from minors in your jurisdiction. If you, as a parent or guardian, discover that your child has provided us with personal information, you may contact us using the contact information provided below to request deletion of the information. As of the effective date of this Privacy Policy, to our knowledge, we have not "shared" or "sold" (as that term is defined in applicable law) the personal information of minors under the age of 16.

Information Security and Retention

Please note that no security measures are foolproof or impenetrable, and we cannot guarantee "absolute security." Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not send sensitive or confidential information to us over unsecured channels.

How long we retain your personal information depends on different factors, such as whether the information is needed to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on the country you live in, you may have some or all of the following rights in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and we may deny your request under certain legal circumstances.

• Right to access/knowledge. You have the right to request access to the personal information we hold about you.
• Right to Deletion. You may have the right to request that we delete your personal information that we maintain.
• Right to Correction. You may have the right to request that we correct inaccurate personal information we maintain about you.
• Right to portability. Under certain circumstances and exceptions, you may have the right to obtain a copy of the personal information we hold about you and request that we transfer it to a third party.
• Manage communication preferences. We may send you promotional emails. You can stop receiving such messages at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as notifications about your account or orders.

You can exercise any of the above rights by contacting us as indicated on the Service, or using the contact information provided below. For more information on how Shopify uses your personal information, and any rights you may have, including rights regarding data processed by Shopify, please visit: https://privacy.shopify.com/en.

We will not treat you differently based on your exercise of any of the rights described above. As permitted or required by applicable law, we may need to verify your identity before processing your request. Subject to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting a request from an agent, we will require the agent to provide documentation confirming your authorization to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request promptly and within the timeframe prescribed by applicable law.

complaint

If you have an objection to how we process your personal information, please contact us using the contact information provided below. Depending on your country, you may have the right to appeal our decision by contacting us using the contact information provided below or by submitting a complaint to your local data protection supervisory authority.

International Transfers

Please note that we may transfer, store and process your personal information outside of your country.

If we transfer your personal information outside the European Economic Area or the UK, unless the country to which the transfer is made has been deemed to have an adequate level of data protection, we will use recognised data transfer mechanisms such as the Standard Contractual Clauses issued by the European Commission or any equivalent contracts issued by the relevant UK authorities.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our privacy practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Last updated: September 1, 2025