Domestic U.S. Orders

Order Cut-off and Processing Times

All domestic U.S. orders placed by UPS or SurePost by 3:00 PM (ET) Monday through Friday will ship the same day, subject to order approval and age verification. Orders shipped by USPS Priority Mail must be placed by 12:00 PM (ET) Monday through Friday for same-day shipping. PandaCigar is closed on weekends, but orders will still be processed. Tracking for weekend shipments will be updated upon UPS or USPS pickup on Monday.

Shipping options

UPS Ground Saver (SurePost) : 2-8 business days (not guaranteed)

UPS Ground : 1-6 business days

UPS 2nd Day : 2 business days in transit

UPS Next Day Air Saver : In transit 1 business day - delivered before the end of the business day

UPS Next Day Air : In transit 1 business day - delivered before 3:00 PM local time

USPS Priority Mail : 1-8 business days, including Saturdays (not guaranteed)

Freight rates

SurePost : $8.95 , free shipping on orders over $399.00 *

UPS Ground : $10.95 , free shipping on orders over $399.00 *

USPS Priority Mail : $11.99 for shipments under 10 lbs *

UPS 2nd Day : $20.95 for orders under 10 lbs *

UPS Next Day Air Saver : $30.95 , under 10 lbs *

UPS Next Day Air : Calculated at checkout

*UPS Ground Saver does not guarantee delivery times; all transit times are estimates. UPS Ground Saver is only available for packages weighing less than 10 pounds. UPS Ground Saver is an economy shipping service.

* Free shipping will be via UPS Ground Saver or our selected carrier. Free shipping is only available within the continental United States.

*UPS does not deliver packages on weekends. UPS does not consider weekends as business days. Delivery estimates do not include Saturdays, Sundays, or the day of order placement. PandaCigar does not provide refunds for holiday, weather, or other delays beyond the control of PandaCigar or your selected carrier. A signature may be required for high-value orders shipped using SurePost or USPS .

*UPS 2nd Day Air and UPS Next Day Air Saver are limited to packages weighing less than 10 lbs. All heavier packages will be shipped using UPS Ground . For expedited processing of larger orders, please contact our Customer Service Team.

* There is no limit to the number of items you can order, but you may need to place multiple orders. Certain larger, heavier items (such as humidors) may require additional shipping charges.

USPS Priority Mail - United States Postal Service

USPS Priority Mail - Shipping times are estimates and may take up to 8 business days. USPS does not guarantee shipping and does not refund shipping costs due to shipping delays. USPS Priority Mail is not an upgraded or expedited shipping service. We strongly recommend using UPS for shipping.

Heavy - duty shipping services

Large humidors and cabinet humidors use our oversized shipping service; we will notify you of the shipping cost prior to shipment.

Holiday transportation arrangements

UPS holiday closure times:

New Year

Martin Luther King Jr. Day

Memorial Day

independence Day

Labor Day

Thanksgiving Day

Christmas

PandaCigar closing time:

Lunar New Year's eve

New Year

Martin Luther King Jr. Day

Memorial Day

Independence Day (statutory)

Labor Day

Thanksgiving Day

Christmas Eve

Christmas

US Shipping Restrictions

Due to state law restrictions, PandaCigar does not ship to Hawaii, Utah, or South Dakota. All products sold are for personal use only and not for resale. We are required to collect and remit sales tax in many states, but sales tax is the responsibility of the buyer on orders from the following states: AK , DE , MT , NH , OR

California

All purchasers must be 21 years of age or older. In accordance with California Senate Bill 39 , we are required to:

• Confirm your tobacco product delivery by phone after 5:00 PM (Pacific Time) the day before shipment
• A signature from a person 21 years of age or older is required before delivery can be completed

Connecticut

Due to Connecticut state regulations, we do not ship the following products to Connecticut addresses:

• Small cigars (weighing 3 pounds or less per 1,000 cigars)

Delaware

All purchasers must be 21 years of age or older. Pursuant to Delaware Chapter 30 , Section 53 , we require:

• Receive and store age verification documents to sell tobacco products to you. We have partnered with Veratad for Age and Identity Verification. This is a one-time process and the information will only be used to comply with your state's requirements.
• A signature from a person 21 years of age or older is required before delivery can be completed

Maine

Due to Maine state regulations, we do not ship the following products to Maine addresses:

• Cigars wrapped in homogenized /HTL packaging
• Small cigars (weighing 3 pounds or less per 1,000 cigars)

Maryland

Due to Maryland regulations, we do not ship the following products to Maryland addresses:

• Cigars wrapped in homogenized /HTL packaging
• Small cigars (weighing 3 pounds or less per 1,000 cigars)

Pennsylvania

Due to Pennsylvania regulations, we do not ship the following products to Pennsylvania addresses:

• Small cigars (weighing 4 pounds or less per 1,000 cigars) packaged in cartons of 20 to 25 cigars.

Washington

Due to Washington state regulations, we do not ship the following products to Washington addresses:

• Small cigars (weighing 3 pounds or less per 1,000 cigars)

Vermont

Due to Vermont state regulations, we do not ship the following products to Vermont addresses:

• Small cigars (weighing 3 pounds or less per 1,000 cigars)

Sales Tax:

We are required to collect and remit sales tax in the following states. Sales tax on orders shipped outside of the following states is the responsibility of the purchaser:

Arizona, Arkansas, California, Connecticut, Colorado, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Pennsylvania, Ohio, Oklahoma, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Consumption Tax:

Some states have recently implemented excise taxes on tobacco products sold by online retailers. PandaCigar is required by law to collect excise taxes on your purchases. All tobacco products are subject to applicable taxes, which vary by state. Please note that these excise taxes are in addition to applicable sales or use taxes, if any.

Colorado

Colorado imposes an excise tax on all tobacco products sold to Colorado customers. Colorado's excise tax rate is 56% of the " manufacturer's list price " of all tobacco products. The tax rate is scheduled to increase further by 2027 , reaching 62% .

Indiana

Indiana imposes an excise tax on all tobacco products sold to Indiana customers. Cigars are taxed at 24% of the wholesale price.

Maine

Maine imposes an excise tax on all tobacco products sold to Maine customers. The Maine excise tax rate is 43% of the " cost price " of all tobacco products.

Maryland

Maryland imposes an excise tax on all tobacco product sales by online retailers to Maryland customers. See Maryland House Bill 1301. Please note that this excise tax is in addition to the sales / use tax already collected on tobacco product sales to Maryland customers.

The Maryland sales tax rates are:

• Premium cigars are taxed at 15% of the wholesale price.

Michigan

Michigan imposes an excise tax on all cigars sold to Michigan customers. Cigars are taxed at 32% of the wholesale price, with a maximum excise tax of 50 cents ( $0.50 ) per cigar.

North Carolina

North Carolina imposes an excise tax on all sales of cigars and pipe tobacco to North Carolina customers. Cigars are taxed at 12.80% of the wholesale price, with a maximum excise tax of 30 cents ( $0.30 ) per cigar.

Ohio

Ohio imposes an excise tax on all tobacco products shipped to customers in Ohio. See Ohio Code 5743.62 . Please note that this excise tax is in addition to the use tax already imposed on tobacco products shipped to customers in Ohio.

Ohio excise tax rates vary depending on the type of tobacco product purchased:

• Most premium cigars (and all pipe tobacco) are taxed at 17% of the wholesale price, with a maximum excise tax of 64 cents ( $0.65 ) per premium cigar.
• Most small cigars with filters or mouthpieces are taxed at 37% of the wholesale price.

Pennsylvania

Pennsylvania imposes an excise tax on " little cigars " shipped to customers in Pennsylvania. Specifically, a tax of $0.13 per 1,000 cigarillos weighing 4 pounds or less that are not packaged in cartons and do not contain packs of 20 to 25 cigarillos is applied. (Please note that we cannot ship cartons of little cigarillos weighing 4 pounds or less that contain packs of 20 to 25 cigarillos to customers in Pennsylvania .)

South Dakota

South Dakota imposes a 32% wholesale excise tax on all cigars shipped to South Dakota customers. South Dakota continues to prohibit the shipment of all other tobacco products.

Virginia

Virginia imposes an excise tax on all retail sales of cigars and pipe tobacco to Virginia customers. Cigars are taxed at 20% of the wholesale price, while pipe tobacco is taxed at 10% of the wholesale price.

Wisconsin

Wisconsin imposes an excise tax on all sales of cigars and pipe tobacco to Wisconsin customers. The bill imposes an excise tax on cigars and pipe tobacco at 71% of the “ actual cost ” to the distributor or remote retailer, subject to a maximum of 50 cents per cigar. “ Actual cost ” is defined in Wisconsin Statutes 139.75(1d) as the total price charged by the manufacturer (including fees, duties, federal excise taxes, marketing costs, and transportation costs), not reduced by the value or cost of discounts.

  

International customer orders

Average shipping time may take 2-6 weeks, or longer.

Currently we only accept orders from mainland China.

Due to the complexities of international shipping, including customs clearance and local carrier procedures, the following policies and requirements apply to all international orders:

First international order

PandaCigar reserves the right to decline any international orders that may have a high fraud score. After an order is placed, our fraud department may contact you for verification due to a high fraud score. Orders must be placed in both English and Chinese and include correct billing and shipping information. If our team is unable to verify the authenticity of an order, the order will be canceled and a refund will be issued. International refunds may take several weeks to be processed. This delay is due to international banking regulations.

International Shipping Policy

• All shipments are correctly declared. Prices and contents will be declared as per purchase. Please be aware of import restrictions and laws in your country.
• Shipping from PandaCigar to the respective delivery address may be subject to taxes or duties assessed by your country's government. PandaCigar is not responsible for these. Taxes and duties are calculated based on the value or weight of the product being shipped. Please be aware of restrictions in your country.
• Orders returned due to unpaid taxes or duties will be subject to a restocking fee of 10% of the product value.
• Original shipping costs are considered " used shipping " and are non-refundable. For all returned packages, only the product cost will be refunded.
• International shipping rates are based on weight and location. International shipping is limited to 20 lbs or 9 kg. Free shipping is only available within the contiguous United States.
• PandaCigar is not responsible for packages that are damaged, mis-delivered, stolen, lost, or held by customs. This is a non-negotiable term and all sales are final.
• If you do not agree to these policies, please do not place your order. If your order has been placed and you no longer wish to assume the risk, please contact us directly to cancel your order before shipment.
• International shipments are fully tracked. Once your order has shipped, you will receive an email with a tracking link. Please allow 24-72 hours for this information to be updated.

All international shipping charges are based on your location and order weight. If your package exceeds 20 pounds or 9 kilograms, your order may be canceled and refunded. Shipping cost calculation will be provided during checkout. PandaCigar only ships international packages via the United States Postal Service (USPS). These services do not have a guaranteed delivery date. Regardless of the service type, it may take several weeks for your package to arrive.

All packages must be properly declared to comply with U.S. Customs regulations. All packages will be shipped as ordered. PandaCigar will not modify invoices or customs declaration forms. Your order will be shipped with the correct value and product description. Customers are responsible for complying with local and federal tobacco laws in their country. PandaCigar is not responsible for understanding tobacco regulations in your country. By placing an order with PandaCigar , customers agree to assume all associated risks.

PandaCigar is not responsible for packages that are seized by customs. If your customs agency seizes the package, you may refuse to pay the taxes and fees. All returned / rejected orders will be subject to a 10% restocking fee. The original postage for return orders will also be considered used and is non-refundable.

You can notify PandaCigar that a package is being returned to expedite processing. Refunds will only be issued after the package is returned and in our possession. You will be notified by email when the package is returned to PandaCigar . Your original order can be reshipped at your expense. In this case only, PandaCigar will waive the 10% restocking fee.

If you know the tracking number, you can enter it manually by visiting the USPS official website.

If you have any questions, please email info@pandacigar.com before placing your order Contact us.

All sales are final! If a package is lost, damaged, seized, or held by customs, it will be the customer or purchaser's responsibility.

* Please allow at least 24-72 hours for processing of international orders.

*PandaCigar reserves the right to open and inspect all products for freshness and defects prior to shipping.

* Free shipping offer only applies to the contiguous United States ( 48 states) and is not valid for orders outside the United States.

* Free lighters associated with purchases will not be shipped internationally. Butane and related products cannot be shipped internationally. Lighters will be manually removed prior to shipment, even if listed on the invoice.

Effective Date : September 1 , 2025